How long will it take to receive reference images?
Answer
When you submit a reference question or a request for reference images of the collections, your request generates a ticket and enters a queue. A staff member will respond as soon as possible. Please expect up to six weeks to receive a reply. Additional emails will create additional tickets and delay our response time.
If you have not heard from us in six weeks, please email again with the subject line: Response requested after six weeks: [your name].
Delivery times vary by order. A general timeline for material that is not already digitized might look like this:
- up to 6 weeks for initial response
- communication between you and our Reference team to identify reference images, length of time will vary
- 1-2 weeks to process payment, if over 100 reference images are requested
- 6-8 weeks for digitization and delivery via virtual link